ru77's Privacy Policy

01 Introduction & Scope

ru77 is a trusted online gaming platform in Bangladesh. We take the protection of our users' privacy very seriously. This privacy policy explains what types of information we collect, how that information is used, how long it is stored, and what your rights are.

This policy applies equally to ru77's website, application, and all associated digital services. If you register for, use, or contact us regarding our services, you will be considered to have accepted the terms of this policy.

If any changes are made to this policy, we will notify you through a clear notice on the platform. Continued use of the service after any changes means you have accepted the revised policy.

02 What Information We Collect

When creating an account and using services on ru77, we may collect the following types of information:

2.1 Information Provided Directly

• Full name and date of birth (for age verification)
• Email address and contact details
• Mobile number
• National ID or other identity document details (where applicable)
• Payment-related information — such as bKash, Nagad, or Rocket account numbers (via secure encrypted channels)

2.2 Automatically Collected Information

• IP address and device identifiers
• Browser type and operating system
• Browsing and usage patterns on the platform (log data)
• Cookie and session data
• Transaction history and gaming activity

2.3 Information Received from Third Parties

We may receive limited information from trusted third-party service providers when needed for identity verification, fraud prevention, or legal compliance. In such cases, the third party's own privacy policy applies.

03 Purposes of Data Use

ru77 uses your personal information only for the following legitimate purposes:

• Account management: Handling registration, login, and account security.
• Identity verification: Preventing access to the platform by those under 21 years of age.
• Financial transaction processing: Managing deposits, withdrawals, and bonus-related activities.
• Customer support: Resolving your questions and issues.
• Security and fraud prevention: Detecting unusual activity and maintaining platform security.
• Responsible gaming: Monitoring playing patterns and providing support when needed.
• Service improvement: Analyzing user experience to improve the platform.
• Legal compliance: Adhering to applicable laws and regulations.

04 Data Storage & Security

ru77 takes industry-standard technical and organizational measures to keep your personal information secure.

4.1 Security Measures

• All data transmission is secured through SSL (Secure Socket Layer) encryption.
• Strong encryption methods are used at the server level.
• Firewall and access control systems to prevent unauthorized access.
• Regular security audits and system updates.
• Access to data is restricted to authorized personnel only.

4.2 Retention Period

We retain your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations, resolve disputes, or fulfill contractual requirements.

Once the defined retention period has passed, your personal information is securely deleted or anonymized so that your identity can no longer be identified.

05 Data Sharing & Third Parties

ru77 may share your information under strictly controlled circumstances and with the following categories of third parties:

5.1 Service Provider Partners

Limited information may be shared with trusted service providers for payment processing (bKash, Nagad, Rocket, and bank transfers), technical infrastructure management, and customer support. These partners receive information only for specific tasks and are required to uphold privacy standards equivalent to this policy.

5.2 Legal Obligations

If disclosure of information is required under a court order, government directive, or applicable law, we will be obligated to provide the necessary information to the relevant authority.

5.3 Business Transfers

If a business restructuring, merger, or acquisition requires the transfer of user data, the new operator will also be bound by the terms of this privacy policy.

06 Cookies & Tracking Technologies

ru77 uses cookies to improve the user experience and ensure the functionality of the platform.

6.1 Types of Cookies

• Essential cookies: Necessary for maintaining login sessions and security.
• Functional cookies: For remembering your preferences and settings.
• Analytical cookies: For understanding platform usage patterns and improving services.

6.2 Cookie Controls

You can control or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect some core functionality of the platform.

07 User Rights

Every user of the ru77 platform holds the following rights regarding their personal information:

• Right of access: The right to request information about what data we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your data in certain circumstances (subject to fulfillment of legal obligations).
• Right to restrict processing: The right to request that the use of your data be limited in certain cases.
• Right to portability: The right to receive a copy of your data in a common format.
• Right to object: The right to object to the processing of your data for certain purposes.

To exercise these rights, please contact our support team. We will process your request within a reasonable time.

08 Protection of Minors

ru77 strictly provides services to those aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

If we become aware that a minor has provided information, we will delete that information immediately and close the associated account. Please notify our support team of any concerns regarding the protection of minors.

09 International Data Transfers

ru77 operates primarily in Bangladesh. However, data may sometimes be transferred to servers located in other countries for technical service purposes.

Regardless of where data is stored or processed, the protection standards described in this privacy policy will apply everywhere. We ensure appropriate safeguards are in place for international data transfers.

10 Policy Changes

We may update this privacy policy from time to time. If any significant changes are made, we will clearly announce them on the platform and note the "Last Updated" date at the top of the policy.

Continued use of the service after any changes means you will automatically be considered to have accepted the revised policy. We therefore recommend checking this page regularly.

11 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to make any request regarding your data, please contact our support team. We provide assistance in both Bengali and English.